Terms of service

General Terms and Conditions of Use — Serevia Last updated: 18 December 2025

These General Terms and Conditions of Use ("Terms") govern access to and use of the website operated by Serevia ("we", "our", "ours"), including all purchases made through our website ("Site").

By accessing or using the Site, you agree to be bound by these Terms. If you do not accept these Terms, you may not use our Services.

1. Use of the Site You agree to use the Site solely for lawful purposes and in accordance with these Terms.

The following are not permitted:

  • Using the Site in a way that violates applicable laws or regulations
  • Attempting to compromise the security or proper functioning of the Site
  • Using the Site for fraudulent or deceptive purposes

We reserve the right to restrict or terminate access to the Site in the event of a breach of these Terms.

2. Eligibility By using this Site, you confirm that you have reached the legal age in your country or that you have the authorisation of a legal guardian to use the Services.

3. Products and Services All products and services are subject to availability. We reserve the right to modify or discontinue any product at any time without notice.

We make every reasonable effort to display product descriptions and images accurately, but we do not guarantee that all information is error-free or that the colours and appearance of products are exactly identical to those displayed on your device.

4. Orders and Payments By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorised to use the selected payment method

We reserve the right to refuse or cancel any order for reasons including:

  • Product availability
  • Pricing or display errors
  • Suspected fraud or unauthorised transaction

If your order is cancelled after payment, you will receive a refund in accordance with our Refund Policy.

5. Shipping and Delivery Delivery times are indicative and not guaranteed.

We are not responsible for delays caused by carriers, customs or events beyond our reasonable control.

The risk of loss passes to the customer upon delivery of the order.

6. Returns and Refunds Returns and refunds are governed by our Refund Policy, which forms an integral part of these Terms.

⚠️ Mandatory condition for refund acceptance: For a refund request to be considered and accepted, the customer must contact us by email at support@myserevia.com before any other procedure. No refund request submitted through other channels or without prior email contact will be accepted. By making a purchase, you agree to the terms described in this policy.

7. Intellectual Property All content on the Site (text, images, logos, graphics, design, etc.) is the property of Serevia or its licensors and is protected by intellectual property laws.

Copying, reproducing, distributing or exploiting any content without our prior written authorisation is not permitted.

8. User Content If you post reviews, comments or any other content on the Site, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display such content in the course of our business activities.

You are responsible for ensuring that the content you submit does not infringe third-party rights or applicable laws.

9. Limitation of Liability To the maximum extent permitted by law, Serevia shall not be liable for any indirect, incidental, special or consequential damages arising from the use of the Site or the purchase of products.

Our total liability shall not exceed the amount paid for the product in question.

10. Disclaimer of Warranties The Site and all products are provided "as is" and "as available", without any express or implied warranty, except as required by law.

We do not guarantee that the Site will be uninterrupted, secure or error-free.

11. Indemnification You agree to indemnify and hold Serevia harmless from any claims, damages or costs arising from a breach of these Terms or misuse of the Site.

12. Changes to the Terms We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon publication on the Site with the updated revision date.

Continued use of the Site following publication of changes constitutes acceptance of the updated Terms.

13. Governing Law These Terms are governed by and interpreted in accordance with applicable laws, regardless of conflict of law provisions.

14. Contact For any questions relating to these Terms, please contact us:

Company name: Serevia Email: support@myserevia.com